QuestA+ Information & Troubleshooting

To ensure the best possible experience with Quest A+ please:

RESTART YOUR COMPUTER IN YOUR TEST ROOM and CLOSE ALL APPLICATIONS AND PROGRAMS not needed that have pop-up notifications (ie. spotify, messenger, twitter, instagram, facebook,etc.)

DO NOT USE Chrome Browser for exams!

MAC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application.

1. Download and then install the Locked Browser by downloading the MAC Lockdown Browser below.

MAC Locked Browser Download LINK

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

3. Ensure you have the latest Flash player by clicking this link http://get.adobe.com/flashplayer/ (Open using Safari or Firefox).

Please do not use the Chrome web browser.

4. See below to Testing Quest A+.

5. RESTART browser after install before using!! Very important!

Windows PC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application. *Windows 8 RT is currently not supported.

1. Download the PC Locked Browser below and install it.

PC Locked Browser Download LINK

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

2. Ensure you have the latest Flash player by clicking this link    http://get.adobe.com/flashplayer/ (Open using Firefox or Internet Explorer).
Please do not use the Chrome web browser.

*Windows 10 users - recommend using EDGE browser for Quest A+

(Flash player is automatically updated)

3. See belowTesting Quest A+

4. RESTART browser after install before using!! Very important!

 

TESTING Quest A+:

https://questaplus.alberta.ca/SecureMain.html

Exam PIN: 9999099

If you can get to the point where it asks for your Alberta Student ID Number and your date of birth, then the program is function properly.

 

Additional tweaks for your PC

It is important that to ensure RVS wifi connection is at the top of known wifi connectons on your PC.  If not you risk LOSING your wifi connection during an exam and being unable to recover any text already typed!

View the slide show on how to move RVS wifi to top of wifi list

Quest A+ Network settings - Mac

Quest A+ Network settings - Windows

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