QuestA+ Information & Troubleshooting

To ensure the best possible experience with Quest A+ please:

RESTART YOUR COMPUTER IN YOUR TEST ROOM and CLOSE ALL APPLICATIONS AND PROGRAMS not needed that have pop-up notifications (ie. spotify, messenger, twitter, instagram, facebook,etc.)

DO NOT USE Chrome Browser or personal Chromebook laptops for exams!

MAC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application.

1. Start Safari or Firefox internet browser for Quest A+ - DO NOT USE CHROME browser!

2. Download and then install the Locked Browser by downloading the MAC Lockdown Browser below.

MAC Locked Browser Download LINK

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

3. Ensure you have the latest Flash player by clicking this link http://get.adobe.com/flashplayer/ (Open using Safari or Firefox).

Please do not use the Chrome web browser.

4. See below to Testing Quest A+.

5. RESTART browser after install before using!! Very important!

Windows PC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application. *Windows 8 RT is currently not supported.

1. Use EDGE or Firefox internet browser - DO NOT USE Chrome Browser!

2. Download the PC Locked Browser below and install it.

PC Locked Browser Download LINK

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

2. Only required for Firefox users - Ensure you have the latest Flash player by clicking this link    http://get.adobe.com/flashplayer/
Please do not use the Chrome web browser.

*Windows 10 users - recommend using EDGE browser for Quest A+

(Flash player is automatically updated)

3. See belowTesting Quest A+

4. RESTART browser after install before using!! Very important!

 

TESTING Quest A+:

1. Remember this code:  9999099 to test website. Enter as PIN CODE on the Quest A+ Secure Website below.

2.  If asked in browser - Allow FLASH player to run and Allow Lockdown application to close all other applications, which will then allow the second login page to display.

3. Click the link to begin:

https://questaplus.alberta.ca/SecureMain.html

 

If you can get to the point where it asks for your Alberta Student ID Number and your date of birth, then the program is functioning properly.

Press the EXIT button on the panel to properly close the Quest A+ exam page.

 

Additional tweaks for your PC

It is important that to ensure RVS wifi connection is at the top of known wifi connectons on your PC.  If not you risk LOSING your wifi connection during an exam and being unable to recover any text already typed!

View the slide show on how to move RVS wifi to top of wifi list

Quest A+ Network settings - Mac

Quest A+ Network settings - Windows

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