QuestA+ Information & Troubleshooting

To ensure the best possible experience with Quest A+ please:

RESTART YOUR COMPUTER IN YOUR TEST ROOM and CLOSE ALL APPLICATIONS AND PROGRAMS not needed that have pop-up notifications (ie. spotify, messenger, twitter, instagram, facebook)

DO NOT USE Chrome Browser for exams!

MAC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application.

1. Download and then install the Locked Browser by downloading the MAC Lockdown Browser below.

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

3. If you see Blocked Plug-In after entering your exam pin, you will need to shut off your computer completely by holding down the power button until it turns off and then turn it on again. Afterwards, you will need to update your flash player. Please go to http://get.adobe.com/flashplayer/ (Open using Safari or Firefox).

Please do not use the Chrome web browser.

4. Go to https://questaplus.alberta.ca/SecureMain.html and try entering an exam.

PC USERS

Please do the following if your QuestA is not working or you need to update the Locked Browser application. *Windows 8 RT is currently not supported.

1. Download the PC Locked Browser below and install it.

PC Locked Browser Download LINK

You will see the download of file at the BOTTOM of the page.Double click and follow instructions to install. Your login must be an ADMIN account.

2. Ensure you have Flash and it is updated by going to http://get.adobe.com/flashplayer/ (Open using Firefox or Internet Explorer).
Please do not use the Chrome web browser.

*Windows 10 users - use EDGE browser for best results.

(Flash player is automatically updated)

3. Go to https://questaplus.alberta.ca/SecureMain.html and try entering an exam.